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Our humble and faithful barman Patrick Hurley put his mind to a few Civil Rules for our ever-growing pub. As we continue to grow we want to express our thanks to all of our customers but also help lay some guidelines so this pub continues to be a place for all people to enjoy themselves. It's all captured below but please in the spirit of our motto "Be Civil" we must put some framework down so that we can provide a place for all. Peacefully co-existing is a world wide problem. But at the Civil Life, we firmly believe we can do it when all of our patrons maintain respect for others enjoying our fine establishment. Many of you know we have little desire to be a place where people get drunk but we do want to be the best place for people to drink. Guidelines for families, Smoking, large groups are all laid out below in Patrick's exceptional piece. A huge thanks to the wonderfully talented Teresa (Patrick's wife) for making it look so nice. So please continue to come on down and "Be Civil" We have in our possession massive quantities of beer to serve. Cheers, Jake 
3 Comments
9/3/2016 06:49:46 am
Brilliant! Simply Brilliant! Words to live by at the pub.. Good job..
Josh
9/7/2016 10:13:40 pm
I love you guys, and I've been talking to Jake across a bar for almost 15 years, but I have to admit my friend and I were put off by the signs advertising the rules and the rules themselves. I'm not sure why outlining basic courtesies was necessary, or why you felt that instead of empowering employees to address incivility (so to speak) directly, you posted rules to keep things 'civil,' but I don't think it's a good strategy. I think people go to pubs to escape stress, and I would think most at CL respect the unspoken rules of a good pub. From a PR perspective--and as decor--the rules are not a good idea. I add a firm IMHO in closing.
Jake
9/11/2016 01:11:47 pm
Hello Josh, Thanks for taking the time to post. As noted to you in an personal email, I sent a very detailed response as to why I believe this was the appropriate path for my employees, our customers and this business and this response is really for those people that are reading the comment section as you and I though may disagree on this did so very respectfully of each other. Rules are written for a very small percentage of the population but there were a few instances at the Civil Life that led me to believe that posting rules would be better for a large majority of our customers and for our employees. I have owned a pub for over 14 years now and have always tried to create an environment with mutual respect for all of our customers and for my employees. We definitely have empowered our employees to address incivility but you may be surprised to learn that many people even when approached politely seem to take issue with being informed they are too loud, too drunk to drive or be here anymore or shouldn't be harassing female patrons of ours. No doubt this is a very, very, very, very small amount of people given the massive numbers of people that frequent our establishment. But in my mind if posting the rules prevents just one of these things from happening just one time it is well worth it to me, despite the fact I may lose some business from time to time. In all my days at 33 and now at the Civil Life we have frowned upon and discouraged drinking and driving. We do our best through session beers to prevent this from happening as well. I had taken into consideration that there would no doubt be some people that were less than thrilled with the posting of rules. Luckily we have had an overwhelming positive response to our rules and for the first two weeks in 5 years I haven't had to pick up toys on the patio as parents and children are generally now putting them away after they play. This past weekend, we had a few busses show up un-announced and after being informed of our policies both were both really great and if all groups had acted as such over the years we would welcome all busses. It has actually taken me by surprise and it has really encouraged me to continue with this path. I will wholeheartedly agree that they are not good decor though. As mentioned in my email to you, I appreciate your business and if the Civil Life no longer is the place for you I hope if you ever see me out you will say hello and I'll gladly buy you any beer you like to drink. All the best, Jake Leave a Reply. |
AuthorThe Civil Blog has returned. It is predominantly authored by Civil Life Barman, Dr. Patrick Hurley, who can be found tending to our bar patrons on Tuesdays, Thursdays and Saturdays. He is also responsible for tending to our draft lines, which is recognized as one of our most important tasks. Special guest writers will appear from time to time. We hope reading this blog will give you much insight about the Civil Life and most importantly help you understand a bit more about all of us that work here and the beers we put our hearts into. Archives
April 2020
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